BANGOR – As the number of food deliveries in the Bangor area increases, some in the industry are asking customers to give cash tips.
Delivery drivers and business owners say when the coronavirus hit and the governor issued stay-at-home orders, food deliveries picked up.
“I think a lot of people still don’t realize they have that option,” said David Huffstutler, a DoorDash delivery driver based near Bangor. “I’ve seen people lined up at the restaurants for takeout. They don’t have to. They can jump on the app, they can order food. We do everything we can to keep them safe, hand sanitizer. We do no-contact deliveries.”
Once the Chick-Fil-A in Bangor had to close its indoor seating, Uber Eats and DoorDash deliveries increased so much the restaurant put up curbside pickup signs for delivery drivers.
“It’s nice. I mean it provides a contact-less way to order food,” said Todd Schultz, who is the Chick-Fil-A owner and operator.
He added later, “It obviously keeps folks here employed as well as the drivers employed.”
“The nice thing is our technology is when the driver pulls up to our building, it triggers the order on our system and we start making it right away and we get the food out there in just a couple of minutes,” Schultz said.
“The Dashers” as the DoorDash drivers have been nicknamed, have seen a change recently in how the company pays, Huffstutler said, adding he is suggesting cash tips.
“I don’t know what the formula is. I’m personally trying to figure it out just because I want to make sure when a customer tips us it goes to us not DoorDash,” he said. “That’s not right.”
He said Dashers are paid based on a formula that includes mileage, time and “desirability of the order.”
“Which I don’t even know what that means, but there is all kinds of ways they can do things to make sure money goes where they want it to go,” Huffstutler said.
Huffstutler has delivered for the company since they began operating in Bangor more than a year ago.
“It’s crazy how the numbers have changed so much over the last few months,” he said.