The Maine Public Utilities Commission is taking a closer look at the January bills of some Central Maine Power customers. Some have seen their usage double or triple without explanation and said they're not satisfied with the answers they're getting from CMP.
At the Maine office of the Public Advocate a stack of bills sent to the WGME I-team from CMP customers is what everyone's talking about.
Public Advocate Barry Hobbins said "We analyzed hundreds of bills, showing record high use, customers say just doesn't make sense."
"The PUC has been getting complaints, the office of the Public Advocate has been getting complaints and what I see is very significant documentation and very thorough research by WGME, yourself, and your crew which leads me to believe this information, I'm going to talk to PUC, should be looked at."
At the Public Utilities Commission WGME was told the data we provided is getting a serious look. Harry Lanphear, PUC Administraive Director, said "It certainly raised our attention we are taking this very seriously and yeah we are concerned we're looking hard at it."
Lanphear said 100 CMP customers filed complaints directly with the commission in January and February. Lanphear stated "When an issue like this comes to our attention and we have that many complaints we're just looking harder at it right now and trying to determine is there a larger issue here?"
Lanphear said they haven't found any systemic issues and meter tests were normal.
A CMP spokesperson previously said they haven't found any issues either that would cause bills to spike and the increase is likely due to cold weather or a bad appliance.
"I'm going to give CMP the benefit of the doubt, but time is running out, we need to know why this happened." said Hobbins.
A CMP spokesperson said, the company looks forward to working with the commission to address any questions they have